Haier sold me a faulty piece in 2017 and within the warranty period it started giving problem. Till date, I have logged in 6 tickets with same complaint in every 4 to 6 months. They made me buy extended warranty and everytime they come clear the ice and go and within 6 months the same issue of refrigerator starts making noise. Lastly, in the month of March, Haier representative came and I requested them to replace the faulty piece and he assured me that if problem recurs again they will explore option of replacing. I got confidence because he shared number of the service centre incharge and asked me to call him directly whenever the same issue repeats. In March 2022, issue repeated and I sent video of the problem to the mobile number and called, no response. They again sent a technician to just clear the ice but the person ( Ram and Laxman - twin brothers ) who confidently gave me their mobile number never bothered to call. Once again there is no escalation option given to a customer. Companies chosing to hide behind an email id and toll free number should be banned from selling on India. If mobile operators and dth and internet service providers are mandated to provide nodal officer details for escalation then consumer electronices dont give escalation option.
