I'm very dissatisfied with the HTC service provided to me. I bought the HTC Desire 826 on Jun 14 2015. On Jun 25th 2015, the entire touch sensor of the phone konked off. I went to the service centre and was told that the product will be replaced immediately BUT I have to go to the city of purchase- which is Bangalore and I live in Mumbai. The service expects me to spend another bomb on travelling to Bangalore from where I bought the phone 10 days ago when any other phone company- Samsung included provides All India Service where I will get a product replacement anywhere in India. What sort of a 25k phone konks off in ten days? And why put me through the trauma of buying a spare phone? I now have no phone for atleast 15 days while the Mumbai service centre tries to replace the touch sensor of my phone! ( that too, they do not guarantee it'll be done in 15 days) Terrible experience with an HTC product!
