I bought a laptop yesterday from a retailer yesterday.
When I tried to connect the power supply, I found that the AC plug supplied is meant for US power outlet, where as I bought the laptop in India.
When I contacted HP online chat support, this is the response I received.
I am trying my best to get the issue resolved, so that HP starts supplying the right power plug.
So far it has been unsuccessful. Hope the issue gets fixed soon.
01 Feb 2012 11:33:24 - Automatchandru021y generated message:
Thank you for using HP's Instant Active Chat Support. …blah blah …blah… or you can bring your notebook to Service Center for chargeable support.
11:34:56-Automatchandru021y generated message:
The HP Support technician, Uthappa M has been assigned to your case.
11:34:59-Automatchandru021y generated message:
For reference, your Case ID is 4637747030
11:35:20-Uthappa M:
Hello(Myname), thank you for contacting HP Active Chat Support . My name is Uthappa and I see you have a question regarding your Desktop. Please give me two minutes to review your concern. Thank you.
11:40:05-Myself:
thank you Uthappa. btw, my question is regarding the laptop. not desktop. I bought a laptop yesterday. that came with a different ac connector. I can not put into india's a/c outlet.
11:40:54-Uthappa M:
Howare you doing today?
11:43:37-Myself:
great.
11:43:51-Uthappa M:
I am glad to know that you are doing great.
11:44:10-Uthappa M:
Are you refering to this Serial Number XXXXXXXXXX, the Model being HP Probook 4530s?
11:45:52-Myself:
yes
11:46:22-Uthappa M:
I understand that the connector came with the notebook is not suitable for the Indian A/C outlet, right?
11:46:33-Myself:
yes. absolutely.
11:47:49-Uthappa M:
I shall assist you with regards to the issue.
11:48:57-Uthappa M:
(Myname), I would suggest you to contact the place of purchase and get the part replaced as it is just one day after purchase, they should be able to replace it from their end!
11:49:04 – Myself:
this is the kind of power adaptor provided:
11:49:08-Myself:
https://wholesale-laptop-batteries.com/images/big/hp-probook-4425s-ac-adapter.j
pg
11:50:11-Myselfsays:
Dear Uthappa, I already contacted the place of purchase. What they said is - They gave me the laptop in a sealed box. this is what HP shipped. They do not have HP's spare parts with them.
11:50:32-Myselfsays:
Let me know what you said is HP's official policy / statement.
11:51:43-Myself:
I expect a company with the stature of HP would sell a 34 thousound rupees worth equipment which can be used without needing any additional accessories.
11:52:45-Uthappa M:
(Myname), stay connected for 5 minutes, while I need to check and confirm you on the same.
11:58:19-Uthappa M:
Your patience is much appreciated.
11:59:20-Uthappa M:
(Myname), please visit any local electric shop and purchase the spike buster or adapter which suits for the pins.
12:03:04-Myself:
Please be noted that as I type this, I am going to post this transcript on MouthShut_Official.com, warning other users of the consequences of buying a HP Probook laptops.
12:03:42-Myself:
Before I do this, I would like to give HP a chance to rectify the error, if at all you think you have committed an error by selling an equipment that is not suitable to be used in India.
12:04:28-Myself:
You will not be able to sell a laptop in USA with Indian AC power plug, do you?
12:05:34-Uthappa M:
(Myname), in this case I could do one thing in order to help you further, I shall escalate to the supervisor, they would be contacting you in a day of time.
12:05:41-Uthappa M:
Please share the contact number.
12:12:01-Uthappa M:
Are we connected to the chat session?
12:17:44-Uthappa M:
(Myname), you could resume the chat at a later time. I will be placing this chat in a holding queue.
12:17:53-Uthappa M:
To resume the chat session, please enter the Active Chat Support web-site using this URL:https://h50203.www5.hp.com/hpisweb/customtakeouter/HPInstantsupport.aspx
Please click on ‘View your other Active Chat Issues’ and then, click on the Chat ID listed. You may also refer to the Case 4637747030.
12:17:55-Uthappa M:
Thank you for contacting HP, have a good day. Uthappa.
12:23:21-Myself:
My number is 944XXXYYYY
12:23:32-Automatchandru021y generated message:
The HP Support technician, Uthappa M has been assigned to your case.
12:25:02-Uthappa M:
Thank you for the information provided.
12:28:34-Uthappa M:
(Myname), I just check with my resources and found after the enter the entitlement of the serial number, it is showing that the notebook was purchased from USA.
12:30:20-Uthappa M:
I would suggest you to contact the place of purchase and inform them on the same and get the notebook replaced to India model.
12:32:31-Myselfsays:
Well, I have an invoice here that says I bought it from Bangalore, and the invoice has the serial number of the laptop printed.
12:33:59-Myself:
It is a showroom and they have displayed this laptop on their shelf.
12:34:21-Myself:
Are you accusing them of selling smuggled goods from USA?
12:35:42-Uthappa M:
Well, I am not accusing any one, if you could inform the same to the reseller, I am sure that he would be able to replace it from his end!
12:38:12-Myself:
Ok, I as I told you, I already contacted them and I told you what they said.
12:38:40-Myself:
Now, I am accusing HP of selling products in India that is not designed to be used in India. What is HP's comment on that?
12:42:06-Uthappa M:
Well, (Myname). Let us do one thing, send me the soft copy of the proof of purchase, I shall check for the details of the notebook purchased/.
12:42:34-Myself:
sure, I will do. give me your email id.
12:43:05-Uthappa M:
Please send it right away to: needinstantsupport@hp.com
12:48:47-Myself:
Uthappa, the invoice copy is sent in email.
12:49:17-Uthappa M:
Let me check, please be online for 5 minutes.
12:56:52-Uthappa M:
Your patience is much appreciated.
13:02:13-Uthappa M:
I have check the invoice, thank you for sharing it.
13:03:31-Uthappa M:
I see that you have purchased the notebook in Bangalore.
13:06:37-Uthappa M:
Are we connected to the chat session?
13:11:20-Myself:
Yes
13:17:20-Uthappa M:
(Myname), I see that you have purchased the notebook in Bangalore.
13:18:34-Myselfsays:
. and?
13:18:39-Uthappa M:
(Myname), I totally understand your concern, but we would not be able to do much in this regards.
13:19:15-Uthappa M:
You have to check with the place of purchase and get it replaced from them as they have given you wrong notebook kit.
13:22:06-Myself:
you might want to take a look at this post. You have no idea the amount of damage you are doing to HP's sales.
13:22:24-Myself:
https://mouthshut.com/review/HP-ProBook-4520s-review-pqoqptuton
13:24:48-Uthappa M:
Padmanabha, kindly note that doing all these things would not affect HP image or engineer who has assisted you with the issue!
13:26:18-Myself:
well, in another country, HP would have recalled / supplied the right adaptor. you take the indian customtakeouter for granted.
13:26:41-Uthappa M:
I am trying my best to assist you with regards to the issue, I could only do or give an update after checking with my resources and as per the update I have informed you the same!
Secondly, the notebook book provided to you was shipped to you from USA, kindly inform the same to reseller and get a new notebook replaced from them!
13:34:50 - Uthappa M:
Is there anything else that I may assist you with?
13:35:27 - Myself:
no. that would be enough. You have made my day. May god bless you.
