Dec 24, 2015 02:46 PM
1902 Views
Namaste Neelam ji
I am sorry to address this to you and I am sure as India head you will be ashamed to read that you are head of a company which has no customer care, sells substandard product, cheats customer no professional ethics, details given below. I must say that your CS head is of no good except his e mail given on Web and he does not even respond and has no concerns. Your rest of the officers are highly unprofessional, unethical and with no knowledge. Senior opins that HDD is not working because of virus when there is no data. I don’t know what the basis of their appointment in HP. Your customer care division is ZERO.
IN SHORT YOU ARE SELLING SUBSTANDARD PRODUCTS AND NEED TO BE REPRIMINDED IN COURT OF LAW AND MEDIA as well to Dell, Lenovo, Acer
Please find the details -
1 I purchased LT modal HP pavilion 15 -P210tx on Date.27/04/2015
2 LT was taking too much time in booting so called customer care on 28/10/2015, who said they will come after 4 days(Prakash - 8130496805), since they could not resolve the issue, However the LT was working at the slowest possible speed
3 Matter escalated plus shouted on HP so engineer came on 28/10/2015,
4 He could not diagnose even after putting windows 10 and revert to windows 8.1 finally he opened the system and damaged the H/D while opening on 28/10/2015 and I lost all may data. He did not had sense to request me to take back up. he left after taking the damaged H/D
5 For 5 days HP had no clue what to do and finally they blamed me that I damaged HDD
6 They demanded Hard Disk replacement cost rs.10840.00 and when I escalated to CSS Service head since LT was under warranty / guarantee and their engineer damaged it. They realised their mistake and gave a free replacement with lot of customary apologies
7 Engineer came on with HDD on 06/11/2015 and changed HDD but left without completing work and making LT ready since there was some issue which he did not disclose and was completely lost even after making calls to some one
8 HP keep quiet for 3 days
9 Again complained on 09/11/2015 that issue is yet not resolved.
10 Then we were back to mails complaints coordinated with them till 26/11/2015, By then almost a month has passed
11 Engineer came on 27/11/2015 and opined that issue is still existed with HDD and this could be that replacement was done with possibly damaged or refurbished and ordered another HDD.(Mr. Joginder Singh – 8130496803)
12 Engineer came on 28/11/2015 replaced HDD and reinstalled OS but did not activate window and went back.(Engineer Mr. Joginder - 8130496803)
13 Now another some senior engineer walks in and did not disclosed his name came on 01/12/2015, spent some time and gone, kept LT on testing, could not find out what is wrong with LT so issue not sorted. We raised an issue with HP as they were compromising our security by sending people who did not have credentials
14 Again Engineer Joginder came on 01/12/2015, troubleshoot system and run away without any service call report, he was lost as could not find out the reason why it is not working, so he went back
15 Now HP suggested that they will send someone daily from 9/12/15 so that he can check LT whole day and try to boot and check but did not clarify if we have to pay his salary. They also said that LT can’t be used till they find flaw and rectify.
16 Got fed up and purchased Dell and this LT is lying for your R & D. Now we refused to entertain your engineer since we don’t working space for him and he disturb our office staffs since most of the time he is talking on phone. we need to be paid for using our facility
17 Your office refused to change the Lap top or give refund the money
18 Your office has also failed to ward compensation to me
19 Your office has refused to share postal address of your office for court summons
20 Needless to say that I will give my comments on HP on social sites and media as HP sells substandard products and have inefficient and uneducated engineer to rectify
PLEASE treat this a legal notice on you and compensation of Lakhs will be filed in court of law
With regards
Rajeev
9810021514
P.S. Neelam is MD Of HP
