Apr 12, 2014 06:36 PM
3129 Views
I had raised multiple complaints for my HP Envy laptop from 10th March 2014 but still my problem is not resolved. Below are the details of each case: I did a fresh installation of windows 8 pro on my computer to resolve the issue and also updated all the drivers and BIOS of my computer. But The problem was not resolved.
Case 1: Case ID 4723444171
I was facing problems with my wifi connection on my laptop. The Connection status of my wifi goes limited occasionally and the only option to get the connection back was to disable to wifi adaptor and enabling it again. So I raised a complaint regarding the issue with HP Customer Care. HP's engineer visited my place and checked if all the drivers are updated. All my drivers were updated. He also cleaned the dust of my laptop fan and he went back. The next day I started seeing flickering on my laptop screen. I have never faced any problem with my laptop screen. I observed the flickering Occasionally on my laptop. So I Contact the HP Engineer "Vinod." He came 2-3 days later and cleaned my laptop fan and went. This case was closed on 12-03-2014. My problem was not resolved! But HP employees still closed my case. The only option available with me was to open a new case.
Case 2: Case ID: 4723973456
This time the case was registered as wifi issue and Flickering screen. Mr. Vinod was here and he replaced the WiFi adaptor of my laptop and went. The same night I faced the problem again with wifi and flickering screen. but still the case was closed on 27th March 2014. I was still facing problem with my laptop. but HP employees still closed my case. The only option available with me was to open a new case.
Case 3: Case ID 4724843955
The issue was still the same. I didn't hear from HP for a long time. got a call from HP Engineer on 02-04-2014 and he told me that HP service Centre is no more in work and my case was closed on 02-04-2014
(why HP uses third party service provider who cannot provide the service?) "I WAS STILL
FACING PROBLEM WITH MY LAPTOP" but HP employees still closed my case. The only option available with me was to open a new case.
Case 4: Case ID: 4725280797
The issue was still the same Wifi limited connectivity and flickering on the screen. A new engineer came and tried updating the drivers of my laptop but failed as they were already updated. Told everything is fine and went. I did inform HP that the problem was occasionally. After the engineer left I still observed the same problem on my laptop and made a video of the problem as a proof. What else do I have to do now? I have 3 year warranty from HP and just after 1 year my laptop is not working and HP engineers are not able to resolve the problem.
This case was also closed on 11-04-2014 but my issue is still not resolved.
Case 5: Case ID: 4725980114
Now they have given me a new case ID.
