Jun 29, 2016 01:53 AM
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Once second-best, HP's customer support fell down the ladder this year, as its agents handed us incorrect answers over the telephone and via live chat.
One agent incorrectly told us to uninstall Windows 10 to solve a minor issue — a problem the company told us it is addressing with better training. HP's online support database had the answers we were looking for, but we had to dig deep to find those solutions.
On the positive side, the agents running HP's Facebook and Twitter accounts pointed us toward helpful answers.
