Oct 24, 2007 04:07 PM
7310 Views
Let me admit, I moved from ICICI direct due to "minor" problems with my account. Never did I realized that I'm banking on to the worst customer service provider when I signed in for HDFC. There is problem with my online account where I'm getting "your session is invalidated" every time I try to change the password. I wrote to customer care, complaint dept, called customer care, escalated to whatever escalation authority and still I got NO response!
Ultimately I got connected to some "phone trading" executive who was able to help me out but was totally rude. She told me that I have not been following password guidelines whereas I have been using the same guidelines from last 3 years (which means atleast changd the password 36 times in past) using the same guidelines (and even used the "same password" 6-7 months back!). I do not see any change in guidelines after I referred to them again.
Anyway, the crux is that no one cares to solve your problem and it seems like they goofed up with Password rules and did not cared to communicate to anyone and now no one has clue on what needs to be done. The password rule (as told by executive) is somewhat like this now -
The rule is weird, the logic is absurd, the communication is bad, the cusomer care executive is rude and the service is CRAP.
HDFCSecurites S*cks!
