Mar 25, 2008 02:24 PM
7034 Views
I got an HDFC securities account in dec-07. First they rejected the id proof I had given.Even after giving the ID, address and PAN card, they entered my name wrongly in the database!
After complaining continously for 3 months now they have rectified it! That's customer service and promtpness!
All the statements sent so far, are with the wrong name, so when I asked for re-issuing of statements with the proper name they replied back saying that all extra copies will be given at a fee! This is height of bad behavior with the customer care!
Worse thing is, their site essentially goes down when you want to place an IPO order!
All in all my experience with HDFC Securities has been pretty bad. Have seen ICICI Demat with prompter and better replies and ofcourse a much much better Online Demat trading features!
On HDFC Sec, you have to first go through a user guide to understand the technical terms they use. Even after that they make sure you are confused!
