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21%
1.36 

Customer Service:

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HDFC Securities - More Crap than Trading
Sep 18, 2008 06:00 PM 11401 Views

Customer Service:

Promptness:

My password got locked out, and even after 3 days they are yet to act on my reset request.Also they would sent it by snail-mail....  and call it "security".. they are brilliant!!Here are some of my observations about HDFC-SEC: -




  1. Crappy website. Age old stupid interface. Also, the site would either be dead or as slow as dead whenever you want to trade.




  2. Confusing communications from HDFC-SEC.




  3. A bunch of jokers which they call "Customer Service". They are Rude, Dumb idiots answering calls just to tell you about their TATs and act helpless.




  4. Toll-Free number: Does it ever work... has anyone ever been able to get thru? I always have to call them on their Bombay no. which is a STD call for me.






After dealing with HDFC I have started liking Govt offices and their support.


Govt office are far better... at the least they don't try to cheat you.


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