Policy lapsed despite payment of premium. Review on HDFC Life Insurance

First of all the tagline of HDFC life should be'Kuch bhi ho sakta hai' instead of'Sar utha ke Jiyo'.

I have taken policy number 17814139 from HDFC Life. The experience of policy issuance has been described by me in another review which users can view under'Clueless staff non existent processes'.

I thought the ordeal was over after policy issuance but this company refuses to let its policyholders live in peace. Today I got a shock of my life when I came to know utterly by chance that my policy was lapsed due to so called non payment of premium.(I have monthly mode of premium payment and my monthly premiums are duly debited from my bank account). I came to know this when I had logged into my account on HDFC portal. I had no prior intimations or communication from HDFC on this matter at any stage.

When I called their call centre to know what had happened I came to know that after I had applied for the policy online there was a change in service tax rates and hence there was a difference in premium which I had paid at the time of application and premium due after change in tax rates. To my utter astonishment the amount of this difference in premium is Rs 4. Yes thats correct RS FOUR only.

I am at total loss of words how to react to this situation. I just cannot fathom the utter lack of common sense and seriousness on part of this company which bears a brand name in India. Can you imagine my policy of Rs 50 lakhs lapsed unilaterally without any intimations for non payment of Rs FOUR? And apparently this shortage has been outstanding for six months now. During that entire time these geniuses did not have the time or the wits to communicate to me that I need to clear this shortage. They are least bothered if the policy is lapsed for such a frivolous reason.

So if I die in this time these people will not have any hesitation to deny my claim of Rs 50 lakhs because I have not paid them Rs 4. I dont know whether to laugh or cry at this.

Am I supposed to dream up that I owe these idiots 4 rs? Is it my responsibility to know if there is change in tax rates and consequent change in premium? And is it my responsibility to find out if I owe them premium? And do these idiots have no responsibility to inform me of this even once during the entire past six months?

It just dose not end here. My monthly premium for March 2016 has got debited from my bank account even though the status of my policy is lapsed!   Have you ever heard of such absurdity? The company on the one hand collects premium from me. Then lapses my policy saying that I am not paying my premium. Then refuses to respond to my emails.

Do they think they own policyholders or what and that they can do whatever comes to their mind and they will not answer any questions posed to them?

If there is one sensible person working in HDFC Life, I urge that person to take cognizance of utter chaos and sheer drunkenness with which things happen in this company.

At this rate I will not be surprised if these people tell my nominees at the time of claim that they do no have any record of my policy in their system. It is every bit possible with HDFC Life.

If this was comedy show or a movie, it will break all records at the box office for sure.