Jun 07, 2016 05:12 PM
28511 Views
In the month of December 2015, I had opted to buy this HDFC Life policy. First I made the payment online and then gave medical test. But after giving the medical test, I had to constantly follow up on the update of my policy. Everytime there was a response that in next week you will get the information, but that time never used to come. Finally after 40 days I got the policy.
The worst part was that the customer service. The have the least educated people who receive the calls after the policy is issued. Even in mails if you see their English, its pathetic!
After opening the policy I found that the nominee name was written incorrect from their side. I dropped email and called customer care as well. But the staff seems to be much ineffective, as if they do not understand simple English. It was mistake from their side and I always used to get the answer - "Pls visit the branch." I simply used to ask: "Why shall I visit the branch for mistake done form your side?" To this they would only say "We cannot help on it!". They used to keep call on hold for long time and after coming back on call it was the same statement. I am really irritated and surprised by the kind and quality of HDFC support.
I would say:Its a pathetic service and useless customer care who does not know even simple English. You have to explain them same thing again and again every time.
God knows how are they running business. Pls be aware. .
