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MouthShut Score

28%
1.54 

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Cumbersome processes, Netbanking hardly works
Mar 29, 2011 12:13 PM 8123 Views
(Updated Dec 03, 2011 12:16 PM)

Phone Banking:

ATM Availability:

Internet Banking:

Customer Service:

I have had horrible experience with HDFC - Netbanking does not work properly - try registering a NEFT Third party - does not work. Try registering a new biller - does not work - wonder what works.


I could so far register only 1 NEFT third party transfer entry so far!


Though the bank has my PAN card - for enabling any service on  Netbanking for the same account - they request for a PAN card.


Other banks seem much more easier than this.


03-dec=11: to add  The ATM pin works through phone banking but does not work on ATMs!


Also the procedure to reset the phone banking pin / ATM pin is very cumbersome - security kills the owner of the account. Other banks provide better authentication mechanisms in case one does not remember their phone banking pin like DOB/Address etc. to get past the problem. Especially if one is Travelling its impossible to rectify a situation without this information. So much security is uncalled for.


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