May 26, 2010 06:45 PM
6528 Views
(Updated May 27, 2010 11:05 AM)
I'm just writing this review to throw light on how HDFC gives false information about credit limit just to attract new customers I got a call from HDFC executive requesting me to apply for HDFC credit card, I was told the credit limit will be based on an existing credit card limit. In the documents I provided to HDFC executive I had also provided the latest statement of my citibank credit card statement in which I already enjoy a credit limit of 68, 000 INR. During teh verification calls also I had stated I have a card with credit limit of 68, 000 INR
This was the second application they processed. Earlier they had collected the application form with documents and remained silent. When I called them after a week to know the status, the HDFC guys could not give me details regarding my application. Hence they collected the application with documents for the second time.
Once I received the card I called the HDFC executive to inform discrepancy regarding credit limit. She directed me to the team manager, who asked me to mail the latest pay slip so, that he can address this issue with his higher authorities. Having mailed the pay slip, I called the manager asking him to acknowledge the mail. He told he will do it the next day once he is in office. Ever since he has been evading and not answering my calls. Please note a team manager in HDFC does not have a official mail id. He has given me his personal ID. I pity HDFC employees.
If they were to give credit limit lesser than that of an existing card, why did they need copy of my card statement. They could done with my pay slip only. When I called the HDFC card inquiry I was told the credit limit will be increased based on my transactions in the next six months. Well , my transaction record can be ascertained from my other card statements since banks have access to all India database of Credit card and Loan Account holders.
To cancel the card, I was told to write a letter to HDFC Chennai office and they would further advice me on th cancellation process. Should I bear this pain to cancel a card which I will not be using for even a single transaction?
