Dec 27, 2011 11:24 AM
10150 Views
I bought a HCL laptop through HCL online store on 23 March 2011. The product was delivered on time. I was using the product with over all rating as satisfactory. In Nov 2011, I experienced some problem with the keyboard. So I booked a complaint through email.
I got assurance that the engineer will inspect my laptop at my doorstep in 2-3 days. within 2-3 days an HCL engineer inspected my laptop and confirmed that there is some problem with its keyboard. He told that keyboard is not in stock so it will take about 15 days to change the keyboard with new one. But engineer came with new keyboard after 3 days and changed the faulty keyboard with new one.
I am very happy with the service of HCL and I will recommend others for it.
