Apr 04, 2013 12:40 PM
1959 Views
(Updated Apr 04, 2013 12:43 PM)
Simple case, got a faulty product, and Groupon ducks away from replacement because I could not notice the defect until after 7-days. The watch I purchased from them was for gifting so I did not use it the first week, on the 9th day the person to whom I gifted pointed me to the hour hand that was hanging loose inside the watch.
Obviously a faulty product, and I immediately mailed Groupon. Upon further research I found that Groupon now has a terrible reputation globally. See this
https://minyanville.com/sectors/consumer/articles/groupon-complaints-groupon-cu
stomer-service-grpn/3/21/2012/id/40010
and this
https://zdnet.com/au/groupon-warned-by-acma-over-email-marketing-7000012589/
Judge for yourself by seeing the email exchange I had with Groupon customer service on the 10th day from receipt of product:
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Your request (#443885) has been deemed solved.
To review, comment or reopen the request, follow the link below:
https://grouponindia.zendesk.com/tickets/443885
Ekta Balaji, Apr 04 11:53 (IST):
Hi,
Groupon Promise says: We offer a 7-day refund guarantee if your product is found to be damaged/defective on arrival.
Your order got delivered on March 25, 2013.
Had you contacted us within the 7 days time period, we would have been in a position to help.
Truly sorry for this.
Regards,
Groupon Customer Service Team
Are you not getting our emails? Click here to get them
https://blog.groupon.co.in/2012/11/09/spam-vs-not-spam/
PG, Apr 04 11:45 (IST):
Hi!
I am extremely disappointed at the attached product that I received from you. Except for its looks everything else is faulty. The hour hand is not even attached to the center so it keeps floating around. I had taken
this for gifting but unfortunately I don't think something so grossly defective can be gifted to anyone. Please send me a replacement or take it back for a refund.
Groupon was one of the brands that I trusted because of your global presence but this particular experience has shown that Groupon India is not living up to the standards set by your global parent. As a US company I was expecting your products to even beat leading e-commerce providers like Flipkart, Myntra etc.
Thanks,
P
