Oct 06, 2007 05:52 PM
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Let me explain my experience with the hospital Greenview located near Agara lake, HSR Layout. Their website is https://gvhconline.com. Me an my wife had decided to go to this hospital for her delivery. When it was time doctor suggested to get admitted. The parking of the hospital is a vacant plot next to the hospital and it looks like a dirt track for racing!!! It’s a Herculean task to park and get the car out from there. We went there and got admitted. From there starts the problems. For Rs. 1200/- you get a a small room in the hospital. When we entered the room it was not even cleaned. I had to call them and tell them to clean it myself. Also I was surprised by the cleaning staff that came. The people were looking like lady laborers we call for house construction. From that room if we look out what we will see is barren land with lot of dogs, people coming to release their nature’s call and pigs roaming around there. In addition right in front of that hospital is a huge gutter due to which all the lorries that pass through that road comes so close to the hospital gate that it is so dangerous for the patients to come out of the hospital.
My Doctor had given advice to the nurses to take the fetal heart rate every one hour. The sisters came after around ½ and hour after we went to the room to take the heart beat. They brought the instrument and struggled for 15-20 minutes to make it working (highly skilled). They even had to call a duty doctor to help them, who helped them by just sitting in the chair. I just remembered more features of the room. Apart from the patients bed, there is one ‘big’ bed for the by-stander. It is so ‘wide’ that if the person sleeping on that bed turns to another side, he/she may fall down. Toilet also had many exclusive features (1) no place to keep your clothes (if you want to take bath you may please hold all the clothes on one hand and have a wonderful bath). (2) If you want to fill a bucket of water there, you may need to wait for 3 or more hours as the taps there provide water at the rate of 10000 kilo gallons per second. Coming back to the hospital services, the in house doctor came once to visit and when we explained about the situation, she was looking as if she is hearing about pregnancy for the first time. Some how we spend one night there and by Lord’s grace we got discharged the next day after noon and ran away from that place. The people at reception and other administrative sections are not having any processes in place and it looks like dealing with some provision store guys. The labour room is always locked and there are no deliveries happening there.
They claim that they have NICU, but looking at the state of our room, I am suspect that if the baby is sent into NICU, the situation will worsen because of the ‘cleanliness’. Another interesting point, when I went there early morning, around 7.00 am, I heard in loud voice a cassette/CD player playing some Malayalam songs. The ideal way to treat people at a hospital!! Ohh! I missed to explain the great canteen they have. I asked at the reception where the canteen is so that I can buy some tea. They told me to go out of the door and to take a right to reach canteen. I came out and did not see anything. I thought I have to come out of the hospital gate to the go to the canteen. I walked a bit, but no traces of a canteen. Then I came back and asked the security about it. He mentioned to go through a small gap between the hospital building and the compound wall. With great expectation I started walking. To my surprise I saw one lady washing clothes on the floor.
I have already explained the kind of people who does the cleaning. I asked her which way to get the canteen. To my surprise she said that she herself is the ‘canteen’ and to leave the flask there so that she will bring the tea to the room. As promised her daughter brought tea to the room. Having seen all that happens behind, I was not able to drink the tea. Now comes that last part of the story. When I saw the discharge bill, I saw that they have charged me 2 days of nursing charges and professional visit. We got admitted at around 4.00 on Saturday and got discharged at 1.00 the next day (not even 24 hours). When I asked the ‘administrator’ said that if the day changes we need to pay two days money. So if you get admitted at 11.59 pm the night and get discharged at 12.01 am, then also you need to pay two days nursing and professional charges. Conclusion: If anyone is planning to go to that hospital, please think thrice. Please don’t fall pray to their advertisements.
There are much better hospitals in Bangalore, see my review about St. Martha’s (in this site itself).
