Fraud - Bus Operator and Goibibo. Review on Goibibo

I had booked my return journey from Goa to Chennai on Dec 14, 2014 via Goibibo. The bus operator was seabird. It was close to 20 hour journey and hence, I choose a multi axle sleeper bus.

And as per the booking system, I choose a couple of seats 14L and 15L and paid Rs. 3200. I booked my tickets on Nov 13, 2014.

I received an SMS from the operator that our seats have been shifted to L21, L22. I realized that sleeper buses do not have 21-22 and enquired further to find out that we have been shifted to a Semi-sleeper.

They had no courtesy to call and inform us of any change, just a simple SMS disguising the change to a lesser category of bus as change in seats.

I lost my faith in the operator and cancelled my tickets in Goibibo. The most surprising part is post cancellation, where there has been no communication from Goibibo regarding the status of my cancellation and refund.

I cancelled my tickets 6 days before date of journey and received an SMS that it will be taken care within 24 hours.

The journey date has come and gone, I even received a call from the operator before the semi-sleeper started the journey. This makes it pretty clear that there has been no communication from Goibibo to the bus operator regarding my cancellation.

I would have at least got part of the fare if I had used services of better sites like makemytrip. My bad that I chose Goibibo and I have learnt my lesson.

Thank you.