Apr 17, 2016 09:03 AM
18429 Views
(Updated Apr 17, 2016 09:04 AM)
Recently I have booked a hotel at Amritsar, on 14 th Nov. and I have got a confirmation from goibibo regrading the booking.
But when I reached the hotel on 14th, the hotel guys told me that goibibo wasn't sent them any email or vouchers regarding my booking, so they haven't booked any room for me. Also there wasn't any room available in that hotel on that day .
So I was on road looking for an option with my family. I have called the customer care execute from 2PM to almost 7PM and they kept me in hold or dropped my call in between. I had a pathetic day and with god grace the hotel guys arranged me an alternative stay. But from goibibo team, no help and only frustration I had. If our country has an option to screw these guys, I would do it at any cost.Please do not trust goibibo! they are cheat.
