Performance not up to the mark. Review on Godrej Video Door Phone

Godrej is one of India's most trusted and reliable brands and provide a wide range of products such as home appliances, furniture and wardrobes, security systems and solutions etc. About four months back, we decided to get a video door phone to maintain safety and security of our home. After taking suggestions and opinions from close friends and relatives, we decided to purchase Seethru Video Door Phone Kit as the product was easily available on all e-commerce sites. We placed our order through Amazon as the product was offered at a good discounted price. Delivery was smooth and packaging was great as normally expected from Amazon. Especially when it's Amazon fulfilled order, there's hardly much to complaint about.

We have been using this product for a while now and we are not very pleased with the performance of this security device.Though at the time of ordering, we were guaranteed free installation, it took us multiple calls and follow-ups with their customer care to send a technician to our place. The technician finally arrived 2 days after the product delivery but we had to remind him a couple of times to provide us the 5 m free wire that we were supposed to receive with this product. The device has many premium features such as call forwarding, night vision camera, two way audio communication etc. However, we were really disappointed to see that the video range is quite poor. With this device, you can hardly get a proper view of the people who are standing in front of your door. It'd have been better if Godrej had looked into this aspect and provided an angular wall bracket along-with this product. Moreover this product does not come with an electronic door lock which you need to again buy separately from the market.

Moreover, this product has not been working properly since one of those heavy rains we had a few weeks back. We had registered a complaint regarding the same with their customer care. Though it's been already a week now, we haven't still received any proper feedback from them. Every time, we check with them, they assure us that the technician would come by the end of the day and would resolve the issue. However, nobody has ever turned up till date. I'd definitely not recommend this product to anyone if this is what a customer has to go through after paying a premium price for this product.