Mar 09, 2020 12:27 PM
424 Views
I had booked GoAir flight to Jammu via Delhi for my family of 4 Pax, the booking was for 13 March 2020, and I had booked it on 19 Jan 20 under PNR -E735MM.
Plan was to visit Vaishno Devi temple, but due to this unfortunate corona virus breakout, we decided to cancel our trip.
I felt elated when I read an article on 9 March 2020 that announced waiver of cancellation charges offered by GoAir. I called cust care of GoAir and after a 20 mins wait I was connected with an telephone exec, she said that cancellation fee waiver is offered for only those bookings that were initiated between 8 March and 30 April, but not for those bookings initiated prior to it. Now tell me why would one book amid a full blown Corona virus threat and intend to cancel it later, If these airlines were genuinely sympathizing with buyers affected by Corona virus threat then they should waive of cancellation charges for people TRAVELLING between 8 March and 30 April, and not for BOOKINGS made between 8 March and 30 April. This being a genuine situation, airlines should offer waiver of cancellation fee based on travel dates rather than date of booking.
I hope the airlines see my point of view and offer genuine relief instead of bland lip service trying to prove they are customer friendly while that is not the case so far.
