Name: Good package but need improvement in service
Item: Go Leisure International, Pune
Rating: 3
Author: a Mouthshut User

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36%

2.20

2,848 Votes

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ICC Trade Tower, B-Wing, Sb Road, Above Rbl Bank, Mezzanine Floor, A/2 403, Pune 411016, MH

+91-20-66816203, +91-20-66816204, +91-20-66816213

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kalneprasad

India

1 Review

Good package but need improvement in service

Jan 05, 2016 05:23 PM 14329 Views

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I have taken membership. If I could have read these reviews then might not have taken the membership. Offers provided by Go leisure are extremely good but I am wondering why they are not giving the proper service. Instead of trapping the people they should give proper service then people will join by own. Earlier I was worried but getting the Solaris gym facility. But again you need to take follow ups. They are giving the program coupons but again you need to call them frequently and need to ask for any program. Actually they should send such event passes by their own. But they are not focusing to hold the current customers. They should improve the customer care / support facility. Till now didn't get bad experience just hoping for the best.

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Brand Response

DEAR MEMBER
Thank you very much for sharing good experience . We always strive for the betterment in the organisation specially the customer care department , its been long that we done loads of changes to serve as best as possible to the families we are always on it & your support makes us more enthusiastic for doing the same . We are happy that you are enjoying your gym service we will make sure the process of the request is more smoother always . THANKS AGAIN .