Demand of Justice. Review on General Tips on Car Security Systems

This letter was sent to the RD Co. for necessary action

To

Mr. Bharat Deep Sethi, 179-A, LIG Flats, Rajouri Garden,

New Delhi- 110027, India

SIR,

I am a practicing Advocate at Calcutta High Court and residing at Panna Mansion, P-344, C.I.T. Road, Scheme-6M, Phool Bagan, Kolkata-700054, West Bengal, India.

I purchased one Central Door Locking with Alarm being model no. RD 333 on 8-8-2006 from a dealer in Kolkata and it was installed in my new car being Maruti Alto WB-02W 2484.

It was assured to me that the RD Company provides best service with 3 years unmatched warranty and its central door locking is of the best quality available in the market. Being induced by such assurance and/or being allured thereby, I purchased the said Central Door Locking.

Even before expiry of one month from the date of purchase the said Central Door Locking started creating problems. When the brakes are applied all the 4 locks of the 4 doors gets locked and unlocked simultaneously for several minutes. This used to happen at all the time, which very much annoyed all the persons sitting in the car.

The matter was reported on 9830520836 to Mr. Rajesh Kumar Shah who further provided another number of one Mr. Mohin(9831902689).

For the first time a representative visited my residence on 19-9-2006. He informed the Security Guard that there was a problem in the machine and they have removed a feature, which locks the gate when the brakes are applied in the car. The representative did not bothered to inform any of us and returned by taking the signatures of the Security Guard. The matter was again reported to Mr. Rajesh Kumar Shah who again sent the said representative at my residence.

When my wife asked an explanation from the said representative he got annoyed and insulted and vilified my wife.

The said representative insulted and/or argued with my wife in presence of other neighbours which by innuendo meant and were understood to mean that my wife was misrepresenting the facts.

The said representative further said that the defect is still lying in the machine and for that he has removed a feature from the said machine. When my wife objected for the same and asked him to replace the machine if the defect cannot be cured as the machine is under warranty he refused to entertain and asked her to purchase a new one.

Now, on 28-10-2006 a new problem cropped up in the machine. The door behind the Driver seat neither automatically locks and/or unlocks by the keys. At times none of the locks of all the gates ets locked automatically while driving the car.

It is now needless to mention the trauma, which I have been through after purchasing a Central Door Locking of RD company.

The matter was again reported to all the concerns but it yielded no result, which is not expected, from a company of your repute and esteem. The entire actions were actuated by express malice, which amounts to deficiency in service.

It is a settled law that the Principal(in this case RD) is responsible for the acts and omissions of its agent(in this case “representative”).

Your website claims that “Quality is the life for Business, Customers are blood for business”. I can assure you that this customer is not at all satisfied with the quality and service provided by the company. I realise that my situtation may not be unique, but I find this level of service completely unacceptable. There exists no standard to ascertain the damage caused by such act of the said representative and no monetary compensation could provide adequate relief.

The actions of the said representative are contrary to all rules, norms, practice and/or fairness and such actions are depreciable and you should take notice of the same and do the needful.

Since repeated persuasion did not work, the instant letter has been issued, requesting you to look into the matter personally and provide explanation for the following:-

1.                 The behavior of the said representative whether amounts to deficiency of service. Signatures and/or remarks of the customer are required or not after the service person visit to check the complain. Further the service person should satisfy the customer or not by showing that the machine is working well. Moreover in our case the said representative insulted and argued with the customer. The company should take care while recruiting people.

2.                 Whether I am entitled for a replacement of the Central Door Locking if the defect cannot be cured within the warranty period.

3.                 One of the doors still does not automatically gets locked and/or unlocked by the keys.

4.                 At times none of the locks of all the gates gets locked automatically while driving the car.

In the premises, I, do hereby finally call upon you to immediately respond my letter in this regard, treating the same as demand of justice, and correct the defect in the said machine and/or replace the same if it cannot be cured, with letter of regrets in person, failing which I shall be constrained to take necessary steps against you and also take such other steps in accordance with law without any further reference to you, which please note.

I know that any explanation on your part will not mitigate my feelings of disappointment given my experience. However, I hope you will introspect your steps and improve your service levels more than anything else.

Yours faithfully,

Ajay Agarwal

Advocate.

ajayagarwal@consultant.com

91-9831064041