Apr 26, 2014 07:55 AM
101459 Views
HITACHI IS A GOOD AC - A MYTH
GO THRU MY MAILS WITH HITACHI THEN YOU WILL FIND THERE PERFORMANCE, APART FROM MAIL I MADE MANY PHONE CALLS, SOME TIME NO ANSWER AND SOMETIME THEY TOLD ME THAT THEY WILL PUT MY COMPLAINT TO HIGHER / HIGHEST AUTHORITY.
PRAJIT BASU
REMINDER - 6
From: basuprajit@hotmail.com
To: customercare@hitachi-hli.com
Subject: RE: Hitachi Customer Service – 14032803899
Date: Fri, 25 Apr 2014 12:14:25+0530
REMINDER - 5
From: basuprajit@hotmail.com
To: customercare@hitachi-hli.com
Subject: RE: Hitachi Customer Service – 14032803899
Date: Thu, 24 Apr 2014 20:17:37+0530
REMINDER - 4
From: basuprajit@hotmail.com
To: customercare@hitachi-hli.com
Subject: RE: Hitachi Customer Service – 14032803899
Date: Thu, 24 Apr 2014 06:22:27+0530
REMINDER - 3
From: basuprajit@hotmail.com
To: customercare@hitachi-hli.com
Subject: RE: Hitachi Customer Service – 14032803899
Date: Mon, 21 Apr 2014 12:35:27+0530
REMINDER - 2 (ALREADY MADE 3 COMPLAINT OVER PHONE AGAINST PHONE NO 9836669175.
From: basuprajit@hotmail.com
To: customercare@hitachi-hli.com
Subject: RE: Hitachi Customer Service – 14032803899
Date: Sun, 20 Apr 2014 10:11:15+0530
NO ONE YET TO VISIT, RECD ONE PHONE CALL FROM YOUR END FOR APOLOGIES FOR DELAY.
PLEASE NOTE APOLOGY WILL NOT SOLVE MY PROBLEM. DO THE NEEDFUL. To: basuprajit@hotmail.com
Subject: Re:Hitachi Customer Service – 14032803899
From: customercare@hitachi-hli.com
Date: Sat, 19 Apr 2014 12:06:42+0530
Dear Mr.Basu,
Greetings for the day! We acknowledge the receipt of your e-mail.
We apologize for the inconvenience caused due to the "Low Cooling" issue of the Split air conditioner.
We have checked and found that you had already logged the complaint videos reference number 14032803899.
The field team from Kolkata Kabir road Center shall attend and resolve your complaint shortly.
In case of any queries/clarifications please feel free to get in touch with us on 033-35324848.
Assuring the best of the services.
Machine Details:
Model: RAU518ETD
Model Desc.: SPLIT AC - 1.5TR HITACHI ACE FMS - RAU518ETD
Purchase Date: 08/02/2014
With Warm regards,
Team Hitachi
Hitachi Home & Life Solutions(India) Ltd. prajit basu basuprajit@hotmail.com 16/04/2014 20:06
To
"customercare@hitachi-hli.com"
cc
Subject
BAD SERVICE Re: Model No: RAS518ETD-SE131C05133 MACHINE SR NO RAC518ETD-SE131D01610 I INSTALLED ABOVE MENTIONED AC MACHINE ON 08.02.14 & I COMPLAINED SEVERAL TIME REGADING LOW COOLING, YOUR OPERATORS TOLD ME THAT A STRONG COMPLAINT LODGED – BUT TIILL DATE NO BODY TURNED UP AGAINST A VERY “STORNG COMPLAINT BY YOUR TELEPHONE OPERATOR” PLS DO THE NEEDFUL AT YOUR END, WE CAN NOT EXPECT THIS TYPE SERVICE FROM WORLD LEADER. REGDS
PRAJIT BASU
(9836669175 / 9830166132)
