Review on Gati Courier and Cargo Service by MouthShut User

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1.07

6,167 Votes

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varundand

Hyderabad India

7 Reviews

2 Followers

Disaster Courier service

Nov 20, 2013 09:43 PM 17832 Views

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Docket Id: 522911773.

Never buy anything from ecom site that is delivered by GATI. You will not get the delivery. The status updated will be completely wrong. Customer Care have no clue but always say only one sentence, 'Sorry for the inconvenience'.

They can say this all day long. I spent 3 hours over 3 days to just speak to them and make them work. But they are horrible. They just update their internal website and blame the ecom website (Pepperfry.com). Even Pepperfry is horrible. They don't return money until they get the courier back. Now the courier is lying in GATI"s godown. HELL .

God save me. I will always read reviews first and buy anything or avail any service next time.

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Brand Response

Dear Customer,
We are sorry that your experience with Gati wasn't as pleasant as promised. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are constantly improving our services each day to reach our customers' expectations and your feedback plays an important role in the process.
We apologize for the delay in our response and understand that the issue is most likely resolved by now. We hope that your next Gati experience will be as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns.
Assuring you of our best services always.
Customer Service Team
Gati-KWE