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1.06 

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Worst service ever I get from a courier.
Apr 10, 2015 01:02 PM 11093 Views

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Worst service ever I experienced with gati. I booked an item from infibeam on Feb 16/2/15. They dispatched it with gati(dktNo:565278833) on 18th. Till date gati is delivering the product. The behavior of the courier company is also very rude when I tried to talked them. 2 times they changed the delivery date. Now showing false update on the web tracking.


Now, I cancelled the order from infibeam. They are taking hell lot of time to return this product to the merchandise. Till date I have not got that money returned. Now I am planning for a consumer case against both infibeam and gati courier. consulted some lawyers, but holding further proceedings for few more days as infibeam responded me requesting to wait for few more days.


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Brand Response

Thank you for reaching out to us. We are sorry that your experience with Gati wasn't as pleasant as promised. We sincerely apologize for the inconvenience caused. Your concerns have been noted and we'll have a team working on resolving the issue for you immediately. Please share your contact details with us. They'll help us assist you better.
We are constantly improving our services each day to reach our customers' expectations and your review plays an important role in the process. We hope your next Gati experience is as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns.
Assuring you of our best services always.
Customer Service Team
Gati-KWE

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By: Gati_Express | Apr 13, 2015  05:13 PM Comments 2

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