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MouthShut Score

56%
2.63 

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Good looks but troublesome
Jun 02, 2006 05:25 PM 10223 Views
(Updated Jun 02, 2006 05:26 PM)

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Don't u like a Flap model in a cell phone...to tell u why not and who doesnt like to improve his or her prestige by having a colour display and a flap model and also having net access through that cell phone is just an awesome feeling....Even I felt the same and I purchased a GTRAN-GCP 4020 a very smart,handy model to use but .......my days with this cell phone were very less.


This cell phone works well when fully charged and if u use it very carefully and also when there is enough time with u to invest behind it....


After a few days ,say 15 days or so, this cell phone started giving a charger problem,its charger was not working fine,i tried to charge it at 8 to 10 pin points but no response from my cell phone charger....So I went to my nearest Reliance Webworld and u wont believe what they said ....they said that they had 2 to 3 GTRAN models pending with them whose complaints were launched but still the phones were as they were left for exchange...no reaction from the company GTRAN and also from Reliance...They also were trying to feedback me why did u buy this cell phone and its ok if u can sell it and take a new one...This made me so rude and bugged that I started fighting with them as I had not received a gift from MR.Anil Ambani ..it was my Dad's hard earned money..i could not see it going like this!!!


Still I tried to go to some more webworlds and for my surprise this was the same suggestion they all offered me as a punishment to buy this phone....so very disgusting hai na....U r advising ur own customer as to why did u buy our phone??? so very sick man!!!!


Then I was asked to go to the service centre at Andheri Marol and they again gifted me with an heart attack ....they said that they do not produce spare parts and they cannot even repair it as the charger is irreparable....They too advised me to sell this phone...arrreeee but who will buy this cell without a charger??IS there any person in this world who can buy a cell phone without a charger...Please do tell me if u know.


I finally decided to complain to Reliance customer care but as usual just the formality of lodging a decent complaint and assuring me help...No hopes,No relief..


Then I finally thought of complaining to the Chairman of Reliance Infocomm MR.Anil Ambani through their website relianceinfocomm.comm and tried my luck...there were very rare chances of my complaint getting heard but still.......


To my surprise next day I got a call from their assistant as to what the matter was and to my relief I was assured a replacement to this cell phone but not Nokia or LG but the same model as they said that they have modified the new model...


Something was better than nothing......and while I was handed over the replaced hand piece I was again told unofficially that u can sell it till it is new and he can even help me with the references.


Men..... this was a whole lot of journey I went through so I would suggest not to go for it unless u have very good reports about any product....Like me dont go for prestigious things go for quality....


I finally sold the cell for a very bad deal but travelling through this journey had left me helpless...Today I own Nokia 2112 which is very small ,not prestigious but very satisfactory................


SO PLEASE LOOK BEFORE U LEAP!!!!


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