Nov 15, 2011 10:13 AM
8697 Views
It was a horrible experience from the start. I financed a motorcycle through them. It was suppose to be a promo with 0% interest for the first 36 mths, but as soon as I made one late payment it went from 0% to approx 24%! Took me double my term to pay just half of the total loan amount.
I was determined to finally get out of this nightmare loan, so I borrowed money from my bank to pay it off at a more reasonable rate of 6%. So I call into customer service to find out my payoff amount because I wanted to be sure I took care of absolutely everything. I paid off exactly what the rep told me. At this point I thought the nightmare was over. NOPE, so about a month after paying off the loan and waiting for my title for motorcycle, I call to find out about the delay on my title. They tell me loan is not satisfied yet, and that I owe about$77 left. So I complain and ask why I wasn't told about this$77 dollars when I called in last time to get the payoff?! So they said they would waive this fee as a courtesy and the title will be on its way in about 20 days. Another month goes by without seeing it and I call back to find out why. They tell me I still owe$77! So I go over my situation and they can't help me and tell me they show no record of my last call where they told me they would waive this remaining charge and send out my title, and that I still need to pay it. I escalate it to a supervisor and finally I got them to waive that fee like the said they would the first time, and supervisor tells me title will be on its way in about 20 days. Another month goes by and I still don't see it. I call back to see why. They tell me I never requested a title to be sent. Then I think to myself, "Isn't that what happens when someone pays off a vehicle loan?!.they get a title" I didn't know there was an option to get it or not! So this sets me back another month. After that month goes by I call to find out why I haven't received it yet. They tell me a request was never put through. Seems like no one does what they say the are and is suppose to do. So finally this time about a month later it comes. It took approx 4 months from when I paid it off to get my title! I will never give GE Money my business ever again, nor will I ever want another person to experience this horrible service! Please don't take your chances with this company!
