Jun 24, 2013 07:17 PM
8607 Views
I have ordered a water purifier on future bazaar , first of all , due to some system issue , it has taken 3-4 days for me to use my payback point and place the order. twice that happened that I was trying to place the order the payback points has gone and then they kept me on waiting for 2-3 days [every single time] to cancel the order and then payback has its own process of 2 days to reflect it back in my account.
Then finally after 7-8 days I was able to place an order. That was 10th of June . After 2 days I asked if when I can get the order , they told me that its expected to arrive on or before 20th of June and as soon as it will arrive we will ship that. As they said "on or before 20th June" over live chat I wanted to get the status of my order ... til 20th I asked 3 times on live chat regarding the order , they replied [there is a chat person named Mitesh] in a rude manner.
On 21st I got a mail regarding non availability of product and saying they cant proceed with delivery. I asked them to cancel the order so that I can get my points back , this is on Friday . On monday when I checked the status , The order was not cancelled and I send them a mail again to cancel the order
In evening time when I was trying to search another water purifier and I was shocked to see that the product which they were saying not available is now in stock and with "25" rs more price . Previously it was 2300 and now its 2325. Then I again went to live chat the same person "Mitesh" and he explains me that this is a system error and he told me the way to purchase on a online site. even if the product is showing there its not sure if its present with futurebazaar and we need to know how to shop on futurebazaar. Wow
I was shocked to first see the fake status update after that the customer care person's behaviour.
