Jan 20, 2014 05:21 PM
14211 Views
I am posting the letter that I wrote to the proprietor of furnituremartindia. It speaks for itself. Dear Mr. Rohan,
I had ordered the Deep Comfortable Sofa-cum-bed as shown on your website
https://furnituremartindia.com/sofa-cum-beds-india/deep-comfortable-sofa-cum-be
d.html.
As communicated by you(invoice sent on email, dated 12-11-2013), I had sent Rs. 28, 000, through RTGS/NEFT from State Bank of India, Sector 30, Noida, U.P., (UTR SBIN513317921575). favouring Standard Information Services Pvt. Ltd. to your HDFC, Goregaon East Station Road Branch bank account no. 50200002788557(IFSC code HDFC0001120) on 13 November 2013. The receipt of the money was confirmed by you in your e-mail on the same day.
As stated above, I had ordered the furniture on the basis of the documentation shown on your website. Please do examine the photos of the product received by me and compare them to the images shown on your website. Clearly, what I have received is entirely different from the product shown on your website.
As you can see for yourself, the proportions of what you have sent are not comparable to what is shown by you.
The sofa is too high and sitting on it is awkward and uncomfortable.
The legs on the extension remain visible even when it is pulled back, so that the sofa has four front legs unlike in the photo advertisement.
The backrest is too high compared to the one on your website, and while the latter looked sleek and well proportioned, what we got is ungainly and disproportionate.
The cover material is much inferior to that of the swatch you had sent us(standard maroon, corduroy) by mail. If you remember, in my e-mail dated 13-11-2013, to you, I had specifically asked for the cover fabric to conform to the chosen sample.
Above all, what you have sent us cannot function as a sofabed. There is nothing in the frame to support the back mattress either as a sofa or as a double bed. In the absence of any instructions about assembling the sofa, we have consulted expert carpenters and they both opined that it is impossible to create a sofacum bed from the parts that have been sent. Obviously, crucial members of the structural frame are missing.
I had ordered the bed in November as I was expecting house guests in December. Since the product delivered by you was totally unusable, we were subjected to unnecessary embarrassment and inconvenience and were forced to make alternative arrangements for our guests.
I have repeatedly tried to communicate with you on e-mail(dated 16-12; 18-12; 24-12; 30-12-2013) as well as on phone but there has been no response from you. After my first mail you sent me your carpenter’s contact number but he could not provide any help either. Consequently, in a telephone conversation, you had promised to send me written instructions for assembling the furniture but nothing came of that either. Subsequently, you have stopped receiving my calls. Obviously, you know that what you have sent cannot be assembled into a sofabed at all. I have already sent you the photos of the furniture parts sent by you in an earlier mail, dated 24-12-2013. I am enclosing them again for your benefit. Please note that in the first two photos, the backrest had to be simply propped up against the wall since there was no other support available in the kit.)
Since the product I have received is not what you had advertised, and is completely unusable, I want you to take it back and replace it with a proper sofacumbed as initially ordered by me, at your own cost. Failing this, I demand a full refund for my purchase with 12% interest on the sum paid.
If I do not hear from you within the next fifteen days, I will be obliged to file a complaint with the Consumer Forum under the Consumer Protection Act of 1986. The consumer complaint will be at your cost and expense, and I will seek appropriate compensation for the harassment, inconvenience and mental agony caused to me due to your deficienct service.
Dr. Neeraj Malik
