Apr 14, 2014 05:25 PM
161260 Views
I had lodged complaints against IFB washing machine in the Court of the Metropolitan Magistrate, consumer court and competition commission of India against its making false and fraudulent claims and giving false assurances to customers which it did not intend to honour including that its machine gives ever and again satisfying services in washing cloths even when the reality is contrary to it. To get these complaints withdrawn IFB checked the machine in March 14 which was lying defunct since December 2012 and claimed that it has changed its shockers, control panel, door lock and gear box to bring it in operation.
They made 4 visits to change these parts when machine was found defunct even after 1 visit after another. But mchine did not work even after that which showed that IFB itself could not set its machine right even after 4 visits and changing of parts. This is their craftsmanship and exposure of falsehood of their making claim that their machine gives ever and again satisfying service in washing cloths.
Though I withdrew the complaints on the recorded undertaking given by IFB's representative one Shri Arif to the consumer court that IFB will remove defects if found after withdrawal of the complaint also but soon after that IFB is not doing so and is indulging in contempt of court act also. The undertaking was given in March and my complaint with IFB bearing ticket NO.12592382 dt. 18th March has not been attended and I have been asked to pay service charges contrary to undertaking given in court without even standing guarantee/warrantee for the parts changed by it. I have lodged another complaint bearing ticket No. 12756962 dt 12.4.2014. Today technician came but could not set the machine in operation and told that its magnet balls are also to be changed for which I will have to pay another Rs. 500-600 and with this change the machine all major parts will stand changed just in few months of its actual operation. Wah what a quality product!
IFB which is indulging in contempt of court act also can well be understood as to how they are defrauding and cheating their customers, competitors and other concerned on other matters. They are indulging in unfair trade practices to compete with their competitors also by making false claims that their machine give ever and again satisfying service to lure the customers over their competitors and after luring them and making them to buy their machines defraud and cheat the customers by not honouring their claim.
I will pay them service charge which they demand contrary to their undertaking to the court and file contempt petition also against them besides getting my withdrawn complaints restored against IFB. But public must now be careful in dealing with IFB and avoid itself getting befooled by false claims of IFB regarding good performance of its machine which in reality turn into junk after some time instead of giving service as happened in my case. Prof.Kamal Jit Chhibber, Advocate.
