VERY BAD AFTER SALE SERVICE by VIDEOCON. Review on Fully Automatic Vs. Semi-Automatic Washing Machines

I had purchased a semi automatic washing machine (7.6KG, Rosa) from one of your dealers named Harmony House at Kolkata on 12.08.13. The got delivered to me on 16.08.13.

I called the customer care to install the machine but they said, semi automatic machine are not meant to be installed by the company and you need to do it yourself. I opened the machine on 23.08.13 and found that the back portion (body) of the machine is CRACKED. immediately called the customer care and lodged the complain. The below are the two SMS I received after the complain:

Dear Customer your Complaint KOL2508130100 to be serviced by ANAL MUKHERJEE(9830224858).Pls Provide Resolution Code S74042 after satisfactory job completion.

Dear Customer your Complaint KOL2508130100 to be serviced by AVIJIT SARKAR(9836447450).Pls Provide Resolution Code S74042 after satisfactory job completion

After continuous and almost daily follow-up with the customer care, till date no one has reverted to sort out my problem.

The after sale service of Videocon is horrible and pathetic. If you want sale your machine, you should also have the ability to provide service as well.

Both the above mentioned person never pick up the call. Thus harassing me.