Jan 05, 2015 09:16 PM
94803 Views
Pregnancy and motherhood are two special experiences for every lady.The most important factor to make that experience smooth and flawless, we need some right type of medical assistance.This needs to be both pocket-friendly and equipped with good doctors,with right kind of information sharing procedure. I never hesitate to say,Fortis Hospital,Bannerghatta provided both.The doctors there not only spared me and my family from a mishap, but they get the entire credit of turning the entire journey of my pregnancy and delivery into a comfortable and joyous one.
One of my clients referred this hospital to me when I was searching for one after confirmation of my pregnancy.The details of doctors are available on website,I zeroed down on Dr. Anita Mohan. I can say,that was a million dollar decision,from day one I am taking her advise and she never disappointed me. My entire medical history was taken,all the necessary tests were done and yes,all the possibilities and potential problems were discussed well in advance. The lab reports are given very fast,nobody has to wait in a long queue because a very active front desk is always at your service. This is another good thing in Fortis,I never found a single raised eyebrow or any unprofessional behavior from anybody. In one sentence,people are happy to help.
Some health complications were there,from the beginning I was well aware of the risk factors. When the due date was close, my health condition was deteriorating fast. The doctor promised me that she will try for Normal delivery,however that was not possible at the end. The way they delivered the message and discussed all the pros and cons,I was not only convinced but also appreciated the professionalism. The nurses at Triage and delivery suites are also very efficient and helping in nature. Well,I should also mention the efficiency of Ms Payal and Ms Himabindu(The Nest coordinators) who answered all our questions and always took care of mine and my baby during our stay.
The delivery team was just superb! My doctor took care of all my requirements,the anesthetist also did his work very efficiently. I was scared of the pain,due to epidural I couldn't feel a single thing!I couldn't believe when I realized that the entire delivery took only 20 minutes and my baby was in my arms before I could feel the process even started. Recovery period was well-assisted and I was transferred to the cabin within few hours(even my appendix surgery took longer than that!). My baby had some complications,so she was in NICU for the night. But next morning she was returned to us in less than 24 hours. The horror stories we heard before about many hospitals,where the babies are kept in NICU just for extracting money from parents,without the real necessity. But here the scene was exactly the opposite. The lactation expert,Dr. Joyce arrived before the baby came and she explained in detail about breastfeeding. Dr. Anita and Dr. Aruna(pediatrician) visited regularly,minimum twice in a day. Where do we find the specialists taking regular updates,even at the middle of night when I was in pain?I was almost in tears,when they held my baby who was not feeding properly and soothed her till she stopped crying. Exceptional!
I also would like to mention the nurses in charge of post delivery rooms,we just made their life miserable but they never complained(Sorry sisters!). With the new baby we had thousand queries, we had to call them for assistance very frequently. Sister Princy, Sister Candy and sister Joycee are really helpful. Especially,Sister Joycee is like an angel,she shared many invaluable information with us which helped us immensely.
The dietitian took excellent care of my food during my stay,she is a wonderful human being.Only veg items are served here,the attendant staying with the patient can have food at the cafeteria on 5th floor. I got good support from the physiotherapist for exercise and walking. The Food and beverage team is also very prompt and professional. The housekeeping team kept the entire hospital exclusively clean but that particular disinfectant smell present in every other hospital was not here. Overall,the experience is very much satisfying. The billing and insurance counter is super-fast,all the claims were settled so soon and we got no problem in claiming a cashless hospitalization. The in-detail bill was accurate,we had to pay very less from our pocket in such a complicated case like mine.
There are very few numbers of complains from our side. The main concern of ours is,the procedure done before surgeries and delivery should be done by experienced nurses. The other one is,in twin sharing rooms,it is better if less number of visitors are allowed during visiting hours and talking loudly is discouraged. We suffered because of this and had a difficult time. The last one,is about the steep parking,but I believe nothing could be done about that!
My overall experience is excellent, I would recommend this to other expecting mothers also. It is better to choose a hospital near home,especially for delivery. Fortis Bannerghatta is a boon for people in the surrounding area,I will continue to consult the doctors there for me and my baby. I recovered so soon and my baby is doing fine, thanks to the doctors and the support team.
