Total lack of quality and Customer care. Review on Ford Ikon Flair

Hi,

I own a Ford Ikon 1.6 ZXI. Its a good car only till it reaches the Ford sevice centre after which the nightmare starts.

The fuel indicator of my car wasn't working fine and I had given it to Samara Ford, New Delhi, on the 2nd September, '06 (saturday). The service centre suggested me to get the fuel pump changed.

While I was assured that the car will be delivered on Saturday evening it eventually got spilled over to the next day and it was only by the Sunday afternoon that the service centre realized that they have only one pump in the inventory which also doesn't work. Mr. Saxena, the GM was all prepared to make wait for another day and only after much persistence did he arrange it from other service centre.

The car did get delivered to me on Sunday evening but the supposely fresh pump also faile the next day morning. On taking the car to the workshop, Mr. Shyam Sharma, an executive with the service centre tells me that it may not be a fault with the pump because one should maintain minimum 25 litres of petrol in the car. I was thoroughly confused if I am to laugh or to have pity or to be angry on the gentleman. I was only afraid of the kind of "Technical expertise" that was taking care of my vehicle.

The part was replaced yet again and the beauty is that the vehicle is giving the same problem since today morning which happens to be 6th Sept, '06 just a day after the part was replaced the third time.

The entire episode speaks volumes of the quality control of Ford. Over and above the filthy quality of the products, Ford's service centre misses out on basic services like a drop to the office while your car has broken down in such situations, home delivery of the vehicle after service etc.

On top of it, the service centre is trying all its efforts not ot give me the customer care number of Ford India.

In all, had a very poor service experience with Ford.

Regards,

Ritesh Andley