Jul 11, 2014 09:41 PM
110028 Views
Ford once on the verge of shutting down its operation due to pathetic products backed up with non professional service, huge service bill has got a breathing space with the launch of Figo and was trying hard to change the image,
My car was first among the initial batch and reported huge issues related to brake assembly, clutch drifting to one side which the company was not ready to admit initially but was forced to do when I posted it inFB .
It's just a usual affair of this company not to do any major works in warranty and waits to bill once it's out of warranty(old habits die hard, ikon billing era) same is what I am facing even with extended warranty they are just making me a fool, trail mails to Ford customer care, MD all shows how well these US company makes us a fool .
So never buy a ford if bought sell it off before warranty because they are waiting for you . Always go for a brand which has parts available in market and less hype and extensive workshop network
Dear Sir,
We are in receipt of your mail dated 05.07.14,
Further to the telecom discussion, We wish to inform you that we had once again reviewed your concern with due diligence with our regional service team. We sincerely hope we had provided you with the required clarifications in our earlier mail. If there were any product issues on the parts it would have surfaced earlier( within the warranty period), hence we regret to inform you that we would not be able to support you on your claim as mentioned.We request you to contact our dealership & provide necessary approvals so as to carry out the repair work at the earliest under chargeable basis. We had instructed our dealership to provide necessary assistance to you in this regard.
Trust your understanding on this.
Please feel free to contact Mr. Santhosh DCRC Manager(9840060114) /us for any further assistance. Thanks & Regards,
Sri Vidhya
FIL - Customer Relations
Toll Free No 1800 419 2500 / 1800 425 2500 Add STD code of your state capital From: Siby Jacob [mailto:sibyjacob@mail.com]
Sent: Saturday, July 05, 2014 3:12 PM
To: Customer, Care(.)
Cc: President's desk, From(.)
Subject: Re: Reply from Ford India - 800059694
Dear Sri Vidhya,
Thankyou for giving the lecture on Amalgamation and explaining me what an automobile is, (For your understanding this is my 4th car)
Kindly inform when is the extended warranty of my car expired as per your records,
All the issues was reported during warranty period itself, Kindly quote the dates on which your dealers have serviced my vehicle so that things become little more transparent.
You have still not answered why the Power Steering Hose was not replaced during the warranty period
kindly stop giving theories and provide proof for your claims that this vehicle was out of warranty when it was taken to service .
Provide supporting data, as you are proving your management is a Fraud again and again by beating around the bushes
Kind Regards
Siby Jacob Sent from my iPad
On 05-Jul-2014, at 12:14 pm, "Customer, Care(.)" wrote:
Dear Sir,
We are in receipt of your mail dated on 03.07.14,
We had received relevant information from our dealership and had a detailed discussion with our regional team regarding the concern raised with us. We wish to inform you that an automobile is an amalgamation of thousands of parts, the life of these components are variable according to the pattern of usage, road conditions & maintenance, if there were any product issues on the parts it would have surfaced earlier( within the warranty period), hence we regret to inform you that we would not be able to support you on your claim as mentioned.
We request you to contact our dealership & provide necessary approvals so as to carry out the repair work at the earliest under chargeable basis. We would ensure that quality repair works will be carried out in the vehicle post your approvals and vehicle would be delivered to your good self at the earliest. We had instructed our dealership to provide necessary assistance to you in this regard.
Trust your understanding on this.
Please feel free to contact Mr. Santhosh DCRC Manager(9840060114) /us for any further assistance. Thanks & Regards,
Sri Vidhya
FIL - Customer Relations
Toll Free No 1800 419 2500 / 1800 425 2500 Add STD code of your state capital
From: Siby Jacob [mailto:sibyjacob@mail.com]
Sent: Thursday, July 03, 2014 9:17 PM
To: Customer, Care(.); President's desk, From(.)
Subject: Fwd: Reply from Ford India - 800059694
Dear Sri Vidya,
Thankyou for updating me the warranty is out and it's a paid repair now which was in any way was your plan. It would be great if you could kindly explain why this Gear box issues was not addressed during the time of warranty which I have brought into notice of your Muthoot and Malayalam Ford Dealer .
The fraud answer from you was I didn't gave time to get the repair done and after 2 days you came with an another lie that dealer has put grease inside the gearbox and rectified, which is absolutely fraud .
If your dealer can put grease inside the gearbox without opening it and solved the issue how did it relapsed with in next 2000 Kms . The useless service was done by your dealer in less than 4 hours. regular service and gearbox repairing which you claim that your dealer has done in less than 4 hours, please note they have just replaced the engine oil, not even a water service nor wheel alignment, did not attended any other issues because they were busy trying to exchange this car for a new fiesta classic.
2.Ford Company has recalled Figo to replace the Power Steering Hose, why was it not replaced even after multiple visits till date, who will be answerable if any accidents happens if that part malfunctions during driving.
You just need to check when was the Ford issued a call back to replace the Power Hose and how many times did my vehicle visited your dealers till date .any kid can understand your company didn't cared to do the work
I have photo graphs of the faulty paint job right from the beginning and your dealers also agreed to the same .
this
This is a text book case of non professionalism and fraud carried out by your company because your company was not ready to agree to the dealer that it's a technical issue and asked the dealer to push it off the warranty .
requesting you to kindly recheck the documents before coming into conclusions else escalate the matter to higher authorities in your company who can look into the matters transparently and arrive at a logical conclusion rather than making the customer and your own top management a fool.
With reference to trail mail pls note it's actually disheartening to see Tagged as "Importance Low "when you escalate a customer complaint to respective department, it clearly reflects your attitude towards your job and how you sees customers concern.
awaiting your valuable reply ASAP
Siby Jacob
9884910713
Sent from my iPad
Begin forwarded message:
From: "Customer, Care(.)"
Date: 3 July 2014 4:32:40 pm IST
To: "sibyjacob@mail.com"
Cc: "chfdcrc@chennaiford.com"
Subject: Reply from Ford India - 800059694
Dear Sir,
This mail is in subsequent to our earlier correspondence regarding the vehicle bearing Vin number MAJ1XXMRJ1AT03978.
Further to the telecom discussion, we wish to inform you that our team has diligently reviewed your concern with our dealership along with our regional service team. We are given to understand from our service records that the said vehicle is 4 yrs. old and has covered a mileage of 34 kms, and is out of warranty period, hence the repairs could not be considered under the purview of warranty.
We had instructed our dealership to perform a thorough diagnosis in detail post your approvals. Our dealership would be in a position to provide detailed clarifications in this regard to your good self
