Problem with Ford India Services. Very poor. Review on Ford Fiesta

Need your help . I am writing from Delhi and recently bought a Fiesta. I need your help about the problems I am facing in the car and the inability of Ford Service Technicians in Delhi to solve it.

Ford Fiesta is Giving a very unusual problem. I am writing this after reading the article on record mileage of Fiesta 1.4 EXI. I do own one.

The mileage problem is there from day 1 and till today too when it has run about 9000+ km. The car gives a mileage of just 8/9 KPL.

Ford engineers in Delhi Samara and South City ford are not able to resolve it so I am having a hard time. The KPL test was done 10 times and I have my pockets out for it. :(

Secondly One major problem which I want u to highlight to the company is the electronic control system.

The problem which can risk a persons life : The accelerator of the car suddenly stops responding while drive. Press the pedal and nothing happens. No RPM UP or down...everything hung up.

Take it to service center and they take and entire day and no luck what the problem is. Only Loss of power and EAC FAIL displayed is displayed in their PDS diagnostic system.

Everything goes weird after that, I stopped the car somehow and tried restarting and the battery is drained of within no time. The car goes for a toss.

The service center guys put a new battery to no luck. Their electronic testing gadget called PDS which they test through an HP iPAQ shows just few error codes and they dont know what exactly to do.

When I asked to speak to the GM Services, I was given a deaf ear. This is DELHI's South City Ford :(.

I would like your help to bring this on to the higher mgmt of Ford Motors India as because of few things below:

1. Poorly trained technicians

   
   




2. Lack of service and support

   
   




3. They dont help u escalate the problem.

   
   




4. Poor Electrical control system and fuel efficiency which might be related to it.

   
   




5. The rating on my personal experience with Ford has dropped from 8 when I just bought it to 1. :(

   
   

This car can be hazardous for one's life. I almost could have met an accident and could have been hit due to failure of control systems with the car suddenly !!!! NOT AT ALL RECOMMENDED TO PURCHASE unless FORD INDIA improves services and vehicle reliability.

Thanks for your time reading this and hope to hear from you soon.

Regards,

Arunjit Manna

Owner : Ford Fiesta 1.4 EXI petrol. purchased April 2006.( Just 6 months )