Pathetic service, no accountability. Review on Foodpanda

Pathetic service with no accountability. Today, I ordered simple meals(3 basic veg burgers) from a very nearby restaurant through foodpanda. The distance of the restaurant is hardly 100 meters, and I ordered just to save some hassle of going down and purchasing myself. I also paid delivery fee for avoiding this hassle. The order was confirmed by the food joint, and delivery time was shown as 18 minutes. However, even after 45 minutes, there was no response with status as'chef preparing'. There was no way I could contact foodpanda on phone; only option is chatting. I kept on wasting my time on chatting; every time same answers are given by each chatter, and the chat closes after some time. To begin a new chat, a different person is assigned, and you have to start the whole story again, and get the same answers. This all was frustrating and I ended up wasting more than one hour of my time. Even after one hour and 15 minutes, there was no trace of food items being delivered, and finally foodpanda shamelessly informed me that the order has been cancelled as desired by'me'.

Avoid ordering through foodpanda. Better go to the restaurant and collect yourself, or directly call the restaurant.