I bought 2 mobile phones from Flipkart on 15-Dec-2015; Lenevo K3 Note for Rs.9999/- and Asus Zenfone 2 Laser for Rs.9999/-. I bought these from Flipkart after doing my research on other sites since they offered the best price. As a buyer/customer, I was happy with the purchase and price. Today(21-Dec-2015), Flipkart announced a discount of Rs.1000/- on each phone i.e. A discount of 10% in less than a week since my purchase.
In my past experiences with other online retailers like Amazon, whenever something like this happened, i.e. a price reduction within days or weeks of purchase, I called their customer service who promptly matched the reduced price. In this case, I called the Flipkart customer service, who not only refused to understand my concern but also responded by asking what I would do if the price had increased. It's a no-brainer question and does not help in this situation!
I buy products from Amazon primarily. I started purchasing from Flipkart recently in the spirit of competition and to experiment a new online retailer. I bought a TV from them for Rs.19, 000/- 2 months back which I am quite happy with.
However this most recent experience with Flipkart has been very disappointing both in terms of their pricing and customer service. If as a customer I can't be assured that I have got the best price in your own store, let alone other retailers, then I will not come back and buy another product from your store. I think it is a sentiment that any customer will echo.
I hope the Flipkart management considers this review objectively and takes the necessary actions to remedy it.
