Dec 23, 2011 11:46 AM
5633 Views
I had ordered for a dell laptop through flipkart. I had taken a lot of reviews on the products from my friends and colleagues before i went ahead with this buy. In the product specification i was told i will be given a windows 7 professional software. When the laptop was delivered (which happened within a day) the laptop was loaded with some chineses "ubundu" software as the operating system. I wrote to their customer service and after much deliberations they told that they will send me the os separately, but much to my dismay i was given a windows 7 home basic software which is the basic of all these os.
I have written to them to get this corrected. Dont know if it will even be looked. Their cs team is not prepared to give the contact details of their seniors. I wrote to their vp-ops and ceo from the details i got from the web but without any response. I think the most important factor in their online portals is their credibiltiy and if that is lost then i dont think they have a right to function.
This is cheap gimmickry. The specification promised are something and what finally lands up on you is something different. I feel cheated. The only way customers can teach these people a lesson is by ensuring that we dont buy any products from them.
