Amazon is far far better than Flipkart in all aspects. Let me give you an instance: I ordered an Acer smart phone on 18th April backed by In-a-day Guarantee( Order ID# OD305777483365304000) . It was supposed to be delivered by 19th April.
I had ordered this phone as a surprise gift for my mom's birthday on the 21st and was hoping that I will present it to her at 12: 00AM 21st April while wishing her Birthday.The phone was not delivered on 19th. Flipkart * did not even bother to update* about the delay.On 20th morning, when I called up Flipkart customer care, a lady named Varsha picked up the phone and said that they will definitely deliver it before 8: 00 PM on 20th. She also said that I will receive a follow up call from Flipkart on status of the delivery.
By afternoon, I received call from Imran who said that the pin code I have mentioned is incorrect and hence they were not able to deliver the phone. When I told him that Flipkart delivered me a book Man in Search for meaning in Life at the same address he immediately apologized and said that the phone will be delivered by 8PM.
I waited patiently until 9PM. When I called up Flipkart again after 9PM, I was greeted by a Sajjan Kumar who transferred me to his supervisor after placing me on hold for around 10 mins. Needless to say I was pretty irate by that time. But still I decided to keep my cool.The supervisor( I could not get his name), an arrogant sounding man said that the package cannot be delivered before 21st 10 AM. I pleaded with him and explained that it was meant to be a surprise gift for the most special lady in my life, but he sounded as if he did not care. His words were Sir nahi ho payega. Flipkart main call karne ke liye dhanyawad.( Sir it cannot be done. Thanks for calling Flipkart) . He hung up the phone.
I was dumbstruck. I am beginning to curse myself on why I trusted Flipkart to deliver my package at the right moment.
- P.S*: Do not TRUST Flipkart. They just do not care about their customers or promises
