Jul 16, 2016 03:48 PM
1707 Views
Online shopping has been pretty heavy on my bank balance lately. I do most of the things on impulse and when I see that there is something which I like and see that it can be bought in India, I just go for it. I have used 3-4 shopping sites in India to place my orders. However, the site that I go back to all the time is flipkart.com. I have bought a lot of books. audio CDs and a couple of gadgets from the site.
I had heard that since Flipkart Logistics have come the delivery is very efficient and Flipkart coming with same day delivery and all, I had quite high expectations. Though Amazon was selling it cheaper just coz flipkart will deliver me on time AND the product was being sold by WS Retail. I ordered it from Flipkart with a faith. But the whole experience went otherwise.
The look and feel of your product, when it is delivered to the customer, has a major impact on buyer experience. Packing products with good packaging material minimises the chances of in-transit damage. But more than that, it reflects quality service and increases buyers’ trust in you and your brand, which in turn, can increase your sales. We have observed that 52% of buyers make repeat purchases from sellers who deliver premium packaging, and 5% of buyers expect their online orders to arrive in premium packaging. Investing in packaging can result in a gain of 30% more sale.
My experience was really good for the ten products, but I had also ordered twelve. There was no update on the last two for more than a week. So, I wrote to them inquiring the status. I got a reply saying they were too sorry but they were too overwhelmed with the response! Is that another way of saying they were understaffed?
Two days later, I wrote back asking if there was an update. I got exactly the same mail. I waited a day and wrote back requesting them to deliver the products. Just to emphasize how serious I was, I also put in a small post script that if they were unable to deliver, I will like to be refunded. I got a single line reply that a refund has been forwarded. I kept mailing that I still wanted the product if they had it, but no luck, they had put me on an auto responder.
