Oct 29, 2013 12:32 PM
9708 Views
(Updated Nov 01, 2013 12:22 PM)
Return policy of flipkart is bogus. Their vendors are cheaters. Flipkat’s Flipkart buyer protection program is also bogus.
Buyer: Navneet Kumar, Order ID: OD31018062901. HP 818 Tricolor Ink Cartridge( Cyan, Magenta, Yellow), Seller: ITsOriginal.
I ordered HP color printer Cartridge. The piece came to me is defective. When I put back the old Cartridge, that works fine. But this new one( same product id) is not detectable. I requested for replacement, They started harassment.
They replied with a weblink of shops where I can visit and get the replacement. The whole idea of online shopping is to save travel and cost. I am a senior citizen and can’t go out and hence do online shopping. If this is criterion of return policy then whats the use of this policy? Flipkart delivers defective items to us and we send us the web-link of shops where we can return, is this a return policy?
That anyways, any branded company provides the return within the guarantee period. In that case I can get the return by directly going to HP without even bothering about Flipkar’s return policy. So whats the value addition of this policy? It doesn't matter whether it exists or not.
When I raised above concerns with Flipkart’s resolution cell( customer’s rights protection cell, they call it), one standard reply comes every time that they are investigating this. And what they do always is reject my return request every time with some stupid reason like return policy is valid till 10 days after the delivery( which is wrong anyway, its still 4-5 days after the delivery).
They are very fast to close my return request every time I raise it again.
Date: 1st Nov 2013
EVEN THEY MADE FALSE PROMISE OF REFUNDING MY MONEY OF DEFECTIVE ITEM BUT THEN AGAIN BECOME NON-RESPONSIVE
After shouting from my lungs, they promised to refund the money. Mr Shankar and Mr Akshay spke to me and made this promise. Even I got the mail from ‘Sri’ that money will be refund immediately after I sent the bank detail. I sent it two days back, after that there is mysterious silence and they are not replying my money. Never heard og these kind of things earlier in my life. Flipkart is behaving like local shopkeeper and not like company. God save India….
Find below the mail from Flipkart where they promise to refund the money.
Dear Navneet,
As per our telephonic conversation, we request you to confirm your account details outlined below. This information is required to process the refund as requested by you.
Bank Account Number:
Bank IFSC Code:
Account holder Name:( Should be the same as the registered name with Flipkart)
Bank Branch Name:
We assure you that the transaction will be re-processed as soon as we receive the details.
Looking forward to your reply!
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Regards,
Sri
Customer Support
