Mar 12, 2013 01:11 PM
3835 Views
(Updated May 28, 2013 08:14 PM)
Flipkart.com has a vast variety of genuine products. The site is easy to use and provides a good deal of information about the products for sale. I've used this site many time, always using COD as mode of payment. In almost all cases, the product ordered has been genuine and well packed and the delivery has been within 48 hours (aka next day delivery), which is great. Just one time, their logistics department messed up and delivered the item 5 working days after the order had been placed.
The retailer shipped the item the same day as the order, but what was annoying was that it was lying at their sorting hub for an entire day without anyone attempting to deliver it. The next day, their delivery vehicle broke down, which is an acceptable reason. A Sunday followed and on Monday they gave me an absurd reason saying that the product was not delivered because no one was at the mentioned address, which was not true at all. Finally, I got my order on the fifth day. Of course, I called up their customer care on the fourth day because I was really angry with the untrue reason the logistics department gave. The customer care executives promised me that the item would be delivered on priority basis and I'm happy that they kept their word. Another thing is, it's not the cheapest website to shop on. Websites like ebay.in have the same products listed at a lower price with same terns and equally fast shipping. Other than what I have mentioned, I really don't have any complaints against Flipkart.com .