Ordered a sweatshirt from Flipkart which was now due to be delivered 3 days back. Got a call as expected on the first day in the afternoon and informed them that I'll be available at home after 5 PM as I am a working person. The delivery person confirmed the same on he first day but failed to show up. The second day I get a call again in the afternoon and like a patient customer I inform them that I'll be home after 5 PM. The delivery guy confirms the same and says the item will get delivered after 5. I wait again and when no one shows up I called up the delivery person again and he says that another person will deliver it in the evening and he assures me that I'll get the order the same day. 20 minutes later I get a message say that the order has been rescheduled as per my request for the next day. Appalled, I call up customer service and the moron on the line says he'll raise a complaint against the logistics team and action will be taken in the next 48 hours ( an additional 24 hrs to the latest message commitment - a hilarious joke) . I told him that I wanted my order delivered and asked to share the contact information of the local delivery center so that I could coordinate with them. Raising a complaint against the delivery team would really not do me any good. He didn't have a number available and continues ranting about raising a complaint about the delivery staff over and over again. As he clearly didnt get the point I was making I asked for a supervisor and was transferred to the escalation desk. I went through exactly the same conversation with an even more stubborn person who did not offer any help and only wanted to get of the call. Asked for a manager. In comes a floor supervisor who went through the same verbal rant and could not provide me with a simple number so that I could follow up with the logistic staff and was even more incompetent and rude than the previous 2 representatives ( god help their customers) . She would not stop interrupting and used an extremely impolite tone and needs to be give basic VnA/Core training. I would put the focus area for her as soft skills. Moving on annoyed at her incompetence, I asked for a Manager Gives me his personal assurance to allow them one more chance and said would email the delivery center to ensure that the order was delivered under any circumstances the next day. He too unfortunately was not able to provide the contact details of the logistics team. He was relatively polite and taking the word or a manager I gave in and agreed to wait another day.
The following day
I get a call in the afternoon from the delivery person who is just calling to confirm the time I'd be home and assured me that the order would definitely arrive the same day after 5pm. As I wait at home for the order to get delivered and it's 17: 30 I get another message from Flipkart. Guess what. another reschedule for the next day. I call up the logistics person and he says the morning people keep making these mistakes and that he will not be able to get it till the next day.
I call up the call center and ask for manager as the last interaction I'd had was with one and didnt want to go through the hour of explaining all over again. The first person Gaurav Raj refuses to transfer the call to a manager despite me explaining why I was asking for a manager raising it is not their procedure. I think he doesnt realise an annoyed customer doesnt really care about their procedures. I admit my tone got high after minutes of pleasing with him to go speak with a manager and explain why I was asking for one on them and his relentless blabbering of this is not our procedure. He then had the cheek to tell me that if I raised my voice he'd disconnect my call. Did he forget that my voice was raised because he was the one annoying me.
