Wating for delivery. Review on Flipkart

Worst delivery service and help desk. Customer care executives are there just to picking up the call not to help you not to solve ur issue but only to ask "aap nischint rahie ham puri koshish kr rhe hai " and "higher priority pe apka kam kr dia jaega mam" and all that. I ordered a phone( no fast delivery option there) I ordered normal delivery and drop a mail to flipkart that I need it urgent and also call to customer care. They said on higher priority we will send you ur order. But it takes 2 days from secunderabad to gudgaun then for 3 days it in Gudgaun hub after then it takes 40 hours from Gudgaun to mohali(even the distance is only of 6 hours) and now the product is in Mohali hub and they don't deliver it. Even they change expected date from 13th Jan to 16th Jan. Today Is again call them 4 times they said we will only deliver it by the evening. And now they refuse again that they can't deliver it by today. I also told them give me the address of local hub so that I can pick my order from there bcoz its on urgent basis they said they also don't know the adrs or even the phn no where the product reach. So who is responsible for the product if smthng happens to it. Seriously I will not prefer ordering from flipkart again. Very much disappointed.