Feb 27, 2016 10:37 PM
2391 Views
It has been the poster boy of Indian ecommerce market. They sneeze and the media/blogosphere talks about them. They add a new category and blogosphere talks about them(while their competitors have to resort to traditional PR/marketing mechanics).
But lately, there have been reports of Flipkart’s customer service not up to the mark – the tweets/social media part of it aggravating the entire issue(even though, these issues probably are just 1% of the entire transaction).
And scaling up backend is always a huge challenge, so you have to give in to Flipkart’s audacious attempt to own the backend and ensure a smooth operation.
But there is a problem. And the problem is that Flipkart, it seems is deleting negative reviews of Flipkart on the site.
