Jan 18, 2016 12:38 AM
2878 Views
I have placed the order on flipkart with order id OD204858471716851000 on 4th Jan 2016
Product was Sansui SH223EBR-FDA 215 L Single Door Refrigerator(Burgundy Red)
when I placed the order it was mentioned in the description, product is 4 star .
and I got it on 12th jan 2016, and I was surprised to see it was not 4 star, 3star. then I went to listing page, BOSS they have changed it.
Lucky I had saved the page before placing order in my desktop and immediately I have contacted the customer care, they told me I will get resolution within 24 hrs and there was some scratches on front panel also. So I mentioned that thing also. and then after 2 days I got a call from them and they said they will replace it . I said ok on 16th Jan they replaced it and again it was 3 star product. raised a concern and then called their customer care, the executive clearly told we don't get the snapshots, that I sent earlier . So it is better you call after 10 AM or drop a note again with snapshots
Again I put all the snapshots in the mail, and I asked them either you give me some reimbursement as this is mistake from ur end or replace the product with 4 star .
Next morning I got a call, some lady was on the call. extreme rude. I was sleeping as I work in night shift. I asked her, this is my concern, she replied in standard way. we can't reimburse you anything, either take refund or replace. or do whatever you want to do. - on face . Great . now a days e-commerce sites CC started growing guts to reply in this way to customer
I asked replace with what? she said, same thing - 3 star .
I clearly said, do you think I am fool. the whole month I will work with you to get the replacement . now.the delivered product bottom is unstable . it moves with some pressure.
but I can't chase these guys for replacement or reimbursement. As they dont know what they are selling
And there are some links on google that are pointing to flipkart product page with 4 star rating in the description.
So definitely they have made these changes . I am sure.but they are ready to accept
