Aug 14, 2015 08:36 PM
18294 Views
FSL is like many of the brick & mortar companies that line the avenues & bylanes of Mindspace Complex, Malad-Goregaon belt. Let's just say that it hasn't scaled the heights it was supposed to. Some salient features;
Advantages
• Human Capital Focus is good, individuals aren't treated like cattle, good respect here
• Good LOB's Sky TV UK, American Express Collections, Lloyds, Others
• An attitude or aura of co-operation, pooling resources, group contributions, dynamics
Distress Areas
³ The BPO has come full circle, it isn't very dynamic & or reinventing itself
³ Recruitment is en masse, quality people aren't the norm but rather a rarity
³ Salary is atrociously low & lots of sycophancy prevail/abound
