Nov 15, 2012 01:38 PM
3835 Views
This review is based on my last 3 experiences with this courier company. They never delivered the consignment last 2 times and 3rd time they delivered the packet to some one else. Still investigation is happening on the same.
First complaint registered for wrong delivery and their reply.
Dear Customer,
We acknowledge receipt of your complaint for the Consignment Number D48991457 dated 14/11/2012 to BANGALORE. Please note the nature of your complaint is R/S REQUEST and the Reference no is 178754. We are in the process of resolving this complaint and will get back to you in a short while with the status.
Assuring you of our best services.
Thank you
Regards
CS Team
First Flight Couriers Ltd
BANGALORE
AFTER I CALLED THEM MULTIPLE TIMES AND THEY SEND ME THE SCANNED COPY OF THE DELIVERY NOTE WHICH SHOWS NO SIGN OR PHONE NUMBER OF THE RECEIVED PERSON !! STRANGE --ALL OTHER ENTRIES ARE SHOWING THE PERSON SIGN AND PHONE NUMBER.
AFTER SENDING THE SCANNED COPY THEY PUT THE COMPLAINT AS CLOSED !!!
Dear Customer,
We are pleased to inform you that the complaint raised by you vide reference no 178754 is solved.
Please note the delivery status below
Consignment : D48991457
Date of Booking : 12/11/2012
Date of Delivery : 15/11/2012
Receiver name :
We hope this information regarding this complaint will suffice. Please feel free to call on us in case of any clarifications and we assure that we shall resolve them speedily.
Assuring you of our best services, at all times.
Thank you
Regards
CS Team
First Flight Couriers Ltd
BANGALORE
THEN AGAIN RAISED COMPLAINT BY CALLING OVER PHONE AS WELL AS EMAIL!!
NOW THEY ASKED 2 DAYS FOR SOLUTION !!!
STRANGE PEOPLE-STRANGE DELIVERY
RAJ
