FEDEX Movers and Packers. Review on Fedex Packers and Movers

My husband who is in the IAF got posted from Ahmedabad to Guwahati, and we had to choose a transporter for transporting our Car(Tata Indica).WE began searching for the best one and landed up deciding on FedEx Movers and Packers(we regret the day we decided on such losers!)

My husband booked our Car with some household items for transportation from Ahmedabad to Guwahati through Mr.Pradeep(Mob No 09328538101)who claimed to be a representative of FedEx Packers and Movers on 25 Apr 09 at Ahmedabad.

My husband handed over the above mentioned car to Mr Pradeep and made a cash payment of Rs 20, 700/-with balance Rs 4000/- to be paid on delivery at Guwahati.My husband was informed that the car would be driven down to Vadodara(Baroda)from where it would be'loaded' in the container. The car was fully serviceable and was driven to Baroda on the same date.Mr Pradeep assured my husband that he would advice the driver to give my husband a position report every two days and the car would be delivered at Guwahati within maximum 15 days.

We reached Guwahati on 26 April 2009. When my husband enquired about the position of our car, Mr Pradeep gave him a contact no of one Mr Mainpal(Mob No 09374743338)and informed him that further enquiries should be made with Mr Mainpal.From then on my husband was regularly in touch with Mr Mainpal.Initially he said it would take 10-12 days.After 10 days, he said that the trailer has developed a clutch plate problem and is being rectified near West Bengal border.He was always unsure of the position of our car and his replies were always ambiguous.He also said that the driver was not carrying a mobile(which we later discovered was untrue!).

On 16 May 09 after 21 days, my husband received a call from the driver(Mr Babloo)to come and receive our car at a place called Amingaon(25 km from our residence at Guwahati).When my husband reached to receive the car, he was told that the car was not drivable and that eight people had loaded it with the help of towing ropes at Gurgaon in unserviceable condition.The following points were observed while receiving the car at Guwahati:-

•The car was unable to start.(Battery fully drained out)

•The timing belt was missing.(Found under the driver's seat in broken condition)

•The fan belt was found broken.

•A towing rope and two iron rods were found inside the car.(Most probably used to tow the car)

•One well worn shirt(appeared to be of the driver)was found.

•The household items were fiddled with and were broken.

When my husband refused to pay the balance amount of Rs 4000/-to the driver, he asked my husband to speak to the truck owner-Mr Ashok(Mob No 09811403435).Mr Ashok informed my husband that he had intimated the condition of the car to the loaders at Gurgaon(to Mr Mainpal) and had in fact insisted on informing the receiving party.

My husband first tried to contact Mr Pradeep with whom we had booked our car.He wasn’t picking up our calls. All attempts to contact him were futile.My husband could not contact him throughout the day.My husband then tried to contact Mr Mainpal.He too didn’t bother to attend our calls. After many attempts the call was received.Mr Mainpal agreed to waive off Rs 4000/-in consultation with Mr Ashok and assured my husband that the repairs would not cost more than Rs 2000 to Rs 3000 as only the fan belt was broken.(This implies that Mr Mainpal was aware of the broken fan belt!)

My husband arranged for towing of the car to nearest service station(Abhishek Motors-Authorised Tata Service Centre).The service centre made following additional observations:-

•Power steering motor was burnt(approx cost Rs 10000/-)

•Since the timing belt was broken at high speed the cylinder head was to be opened, inspected and repaired(approx cost of repairs Rs 25000/-)

•Used cigarette butts were found in the ash tray(My husband is a non-smoker!)

We had chosen FedEx despite having to pay Rs 25000/- whereas the local transporters quoted Rs 15000.FedEx quoted more than even Agrawal Packers and Movers Rs 22000/-.In spite of paying the highest cost, the service that we trusted so blindly faultered and cud not deliver! Mr Ramniwas(FedEx HO, 09347086020) too turned out to be as unprofessional as others in FedEx on dialing his num he too never picks up! Now we have to resort to legal help from Secunderabad to sort the matter and get the damages from the Company!

Go ahead . try them, only if u like to take a chance.and dont mind being thrown around!

And dont be shocked to see your vehicle being used . or rather misused as Taxi. somewhere!

Happy Transporting!