Mar 11, 2013 10:26 AM
2602 Views
No pick up or intimation from fast track , made me wait for 3 hrs and fastrtack cancelled the booking by itself - Pathethic Fast track service with unskilled customer service representa?tives. I booked for cab , booking ID 5865 on Marhc 9. Pick up time was 1PM , after called Fast track by 11 AM , a driver called by 12 and got the direction to pick up point. By 12.40 PM the driver called and told he was asked to go for a different pick up and asked me to call the office to ask for a different cab.
Called the fast track again and I was told there was a cab on the way , will reach my place in 5 mins. Waited till 1.30 , no calls, called fastrtack no one picked up the phone. By 2.15 , one fastrack person called and asked me if I got the cab. My reply was No and asked if I was really getting a cab. Another guy replied , saying getting a cab in few mins and no more updates. By 2.45 called them , same lies. Fast track is pathetic and they did not send or update me afterwards and did nt pick up my call. I was very disappointed and unhappy with the service. There are multiple private cab services coming up in Chennai, with this pace of service and reputation , I am sure Fast Track will go Out of Business soon. If you plan to go to Airport, Train Station or having an appointment , please think thrice before using these losers
